Privacy Policy

1. Introduction

This Privacy Policy describes how A1 Property Handler LLP (operating as "Servefar") collects, uses, stores, and protects your personal information when you use our website, services, or communicate with us.

By using our services or website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Fill out contact forms on our website
• Request consultations or services
• Sign service agreements
• Communicate with us via email, phone, or WhatsApp
• Provide property documentation and details

This information may include:

• Full name
• Email address
• Phone number
• Country of residence
• Property location and details
• Financial information related to property transactions
• Legal documents (sale deeds, power of attorney, etc.)
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing property management services
• Communicating with you about your property
• Processing transactions and payments
• Preparing Quarterly inspection and financial reports
• Legal documentation and compliance
• Responding to your inquiries
• Improving our services and website
• Sending service updates and important notifications
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Legal documentation and registration
• Property maintenance and repairs
• Tenant background verification
• Financial and accounting services
• Government liaison and compliance

These providers are contractually obligated to maintain confidentiality.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activity
• Cooperate with government authorities

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and digital documents
• Password-protected systems
• Restricted access to personal information
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Localization

Consistent with the Digital Personal Data Protection Act, 2023, all personal data of Indian residents is processed and stored exclusively on servers located in India. We do not transfer personal data outside India except as explicitly required by law.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes:

• Duration of our service agreement
• Legal retention periods for financial and property documents (typically 7 years)
• Any ongoing legal or regulatory requirements

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service provider

To exercise any of these rights, contact us at sales@servefar.com or +91 97772 66676.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

In the event of a data breach affecting your personal data, ServeFar will notify you and relevant authorities within 72 hours of discovery, as required by the Digital Personal Data Protection Act, 2023.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.

10. International Data Transfers

As we serve NRI clients globally, your information may be transferred to and stored in India. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of India, specifically the Information Technology Act, 2000 and related regulations.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

A1 Property Handler LLP (Operating as Servefar)
Email: sales@servefar.com
Phone: +91 97772 66676
Office: Hyderabad, Telangana, India

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